FREQUENTLY ASKED QUESTIONS
You will find many answers to questions on my other pages:
Here, however, I will attempt to answer some more personal questions about my services that authors often ask:
1. What is your turnaround time for custom orders?
A: I accept a limited number of custom orders, hence my turnaround time is fast and a cover is usually completed within three days to two weeks, depending on the particular cover of course. I can also do emergency services within a couple of hours if required.
2. How long before I get a my premade cover?
A: I usually respond within a couple of minutes or hours, it will be within a day at most. I have customers in all time zones so please understand if I am not always online.
3. How do I pay?
A: I use Paypal for all transactions but you can also request to use Payoneer.
4. Do you sell the same cover more than once?
A: No, I never sell a cover twice. It becomes yours exclusively. Once a cover is sold I remove it from my site. Some premade cover sites like to add “sold” stickers on top and keep the cover on display, but I feel that authors may not want everyone to know they got their covers as premades so I just remove the cover from my site within minutes.
Source stock images however are always purchased with a license and on stock sites. Someone else may purchase a license to the same images. The covers are unique though as combinations of images, colour changes or fonts, textures and titles will make them different.
5. Will you send me the PSD file so I can tweak things myself?
A: No, I do not sell PSD files. My covers are not templates and sending a PSD file with open image layers is not practical – there may be holes behind an image if you try to shift it, or you may find I merged all the layers several times during the process of creating the cover so you cannot move anything anyway. The stock image licenses for the raw images I use to create a design do not allow selling of original templates either, only completed designs Plus I do not want to expose my Photoshop techniques by sending the original PSDs. If you really need it you can purchase a PSD file with flattened image layers and open text layers.
6. Will you change fonts on your premade covers and what does it cost?
A: Initial font changes are free of charge. If you wish to have any other change such as eye colour change or adding an image element, I ask $25 for that. Hair colour can be difficult to change though – depending on the individual image I may ask more.
7. After getting my cover, what if I need further changes?
A: I keep covers for at least 6 months. I ask $25 for basic changes (title and author name or sub-title) and $50 for more major changes (colours or image changes) – it depends on the amount of work involved.
8. I changed my mind – will you refund my premade cover/s?
A: Unfortunately I cannot take covers back. If I had to put them back up on my site it will look like I am reselling the same covers twice, which is not good for my reputation. Apart from that it takes time to upload or remove covers, add titles, send samples and final sizes, place the covers in a file with your name etc. Once you have paid for covers they are yours and I do not take covers back, so please decide carefully before you pay.
9. Do you charge extra for stock images?
A: No – If the image is from one of the sites I maintain credits with, no, unless it is an exceptionally expensive image you wish to use. Sites such as Getty images can be very pricey. I do purchase from most of the sites though, including specialist book cover stock sites and that is included my design price.
10. Can I send you my images to work with?
A: Due to copyright issues I no longer work with images that authors send. I’ve had experiences where authors send me images that they randomly pull off the web – from places like Flickr or Pinterest, and claim that it is their own images. Please note that it is easy to trace any image online, but it takes unnecessary time for me to trace images just to find they belong to someone else. I only work with images that I purchase legally from stock sites. If you are not informed about the seriousness of image copyright issues, please read this article about how someone was sued 3 million dollars for using ONE image from Flickr without permission:
So to save me the time of establishing the copyright of an image and to be on the safe side, I do not accept any images from authors to work with.